Refund and Returns Policy

Introduction

At Fcs-Hosting.com, managed by FS Integrated Solutions (202403064487), we strive to provide our customers with reliable and high-quality web hosting services. Our commitment to customer satisfaction is reflected in our refund and returns policy, which is designed to be fair, transparent, and easy to understand. We believe in building long-term relationships with our clients, and part of that commitment is offering a straightforward refund process. This policy outlines the terms and conditions under which refunds and returns are processed for our web hosting products, which come with a 14-day money-back guarantee.

Scope of the Policy

This Refund and Returns Policy applies to all web hosting products and services provided by Fcs-Hosting.com, including but not limited to shared hosting, VPS hosting, dedicated servers, and domain registration. It covers situations where customers may seek a refund within the specified period, and details the conditions under which refunds are granted. This policy does not cover third-party services or products that are resold through Fcs-Hosting.com.

14-Day Money-Back Guarantee

  1. Eligibility for Refund:

    • All web hosting products purchased from Fcs-Hosting.com are eligible for a full refund if requested within 14 days of the initial purchase date. This money-back guarantee allows customers to try our services risk-free and ensures that they are fully satisfied with their purchase.
    • The 14-day period begins on the date of purchase and ends exactly 14 days later. Refund requests made after the 14-day period will not be eligible for a full refund, except under special circumstances as determined by Fcs-Hosting.com management.

  2. Exceptions to the Guarantee:

    • Domain name registrations, renewals, and transfers are not eligible for a refund once the registration process has been completed. This is due to the irreversible nature of domain registrations, which are managed by third-party registrars.
    • SSL certificates, once issued, are also non-refundable, as they are tied to specific domain names and involve third-party verification processes.
    • Any add-on services, such as additional IP addresses, premium support packages, or software licenses, are non-refundable once they have been activated or issued.

  3. Non-Refundable Fees:

    • Setup fees, if applicable, are non-refundable. These fees cover the initial configuration and setup of hosting services and are considered a one-time charge.
    • Any taxes, levies, or duties imposed by government authorities are non-refundable, as these charges are passed through to the relevant agencies.

Refund Process

  1. Requesting a Refund:

    • To initiate a refund, customers must submit a formal request through our support portal or by contacting our customer service team at [email protected]. The request should include the customer’s account information, the order number, and a brief explanation of the reason for the refund request.
    • Our support team will review the request and respond within 48 hours. In some cases, we may request additional information to process the refund.

  2. Refund Approval:

    • Once a refund request is approved, the refund will be processed within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase. Customers will receive a confirmation email once the refund has been processed.
    • If the original payment method is no longer available (e.g., a credit card has expired), customers must notify our support team immediately to arrange an alternative refund method.

  3. Partial Refunds:

    • In certain situations, a partial refund may be issued. This could occur if a customer has used a significant portion of their hosting plan’s resources or if the refund request is made after the 14-day period but is still within a reasonable timeframe. Partial refunds are issued at the discretion of Fcs-Hosting.com management and are evaluated on a case-by-case basis.

Termination of Services

  1. Voluntary Termination by Customer:

    • If a customer chooses to terminate their hosting service within the 14-day refund period, they must notify Fcs-Hosting.com through the proper channels. Upon termination, the customer’s account will be deactivated, and all associated data will be deleted from our servers.
    • Customers are advised to back up their data before requesting termination, as Fcs-Hosting.com will not be responsible for any data loss resulting from the termination of services.

  2. Involuntary Termination:

    • Fcs-Hosting.com reserves the right to terminate a customer’s account without notice if the customer is found to be in violation of our Acceptable Use Policy (AUP), terms of service, or any other company policies. In such cases, the customer will not be eligible for a refund, regardless of the time remaining on their hosting plan.
    • Common violations include, but are not limited to, hosting illegal content, engaging in spamming activities, or compromising the security and integrity of our network.

Service Downgrades and Upgrades

  1. Downgrades:

    • If a customer decides to downgrade their hosting plan within the 14-day refund period, they may request a partial refund for the difference in price between the original plan and the downgraded plan. The refund will be prorated based on the time remaining in the 14-day period.
    • Downgrade requests made after the 14-day period will not be eligible for a refund, but customers can still switch plans at any time without incurring additional charges.

  2. Upgrades:

    • Customers who upgrade their hosting plan within the 14-day period will not receive a refund for the original plan, but the cost of the upgrade will be prorated based on the time remaining in the 14-day period.
    • Upgrades provide additional resources and features, and the new plan will be subject to the same 14-day refund policy from the date of the upgrade.

Disputes and Resolution

  1. Dispute Resolution:

    • In the event of a dispute regarding a refund or service termination, customers are encouraged to contact our customer service team to resolve the issue amicably. We aim to resolve all disputes fairly and promptly.
    • If a resolution cannot be reached through normal channels, customers may escalate the dispute to Fcs-Hosting.com management by submitting a written request. Management will review the case and provide a final decision.

  2. Third-Party Mediation:

    • If a dispute remains unresolved, customers may seek third-party mediation through an independent arbitration service. The cost of mediation will be shared between the customer and Fcs-Hosting.com, and the decision of the arbitrator will be final and binding on both parties.

Changes to the Refund and Returns Policy

Fcs-Hosting.com reserves the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy regularly to stay informed about any updates or changes. Continued use of our services after any changes have been made constitutes acceptance of the revised policy.

 

At Fcs-Hosting.com, customer satisfaction is our priority, and our 14-day money-back guarantee reflects our commitment to providing high-quality services that meet your needs. This Refund and Returns Policy ensures that our customers have the opportunity to evaluate our services risk-free and provides clear guidelines for refund eligibility. By adhering to this policy, we aim to maintain transparency and trust in our business relationships, ensuring that all customers have a positive experience with Fcs-Hosting.com.