Data Center & Network Policy

Introduction

Fcs-Hosting.com, managed by FS Integrated Solutions (202403064487), is a leading web hosting service provider with headquarters at JC 4631, Jalan Merlimau Permai 6, Taman Merlimau Permai, 77300 Merlimau, Melaka, Malaysia. We are committed to providing robust, secure, and efficient hosting solutions to our clients. At the heart of our operations are our data centers and network infrastructure, which are designed to deliver maximum performance, reliability, and security. This policy outlines the key principles, standards, and practices that govern the operation and management of our data centers and network infrastructure.

Data Center Operations

1. Physical Security:

   • Controlled Access: Our data centers are equipped with multi-layered security protocols to ensure that only authorized personnel can access the facilities. Access control measures include biometric scanners, keycard systems, and 24/7 on-site security personnel. All access to the data center is logged and monitored.
   • Surveillance: The premises are continuously monitored by high-definition CCTV cameras that cover all entry points, server rooms, and common areas. The footage is stored securely and reviewed regularly to detect and address any suspicious activities.

2. Environmental Controls:

   • Temperature and Humidity Control: Maintaining optimal environmental conditions is critical to the performance and longevity of our hardware. Our data centers are equipped with advanced HVAC systems that regulate temperature and humidity levels, ensuring a stable environment for all equipment.
   • Fire Suppression: We have implemented state-of-the-art fire detection and suppression systems, including early smoke detection systems and gas-based fire suppression solutions. These systems are designed to minimize the risk of fire damage to equipment and ensure the safety of personnel.

3. Redundancy and Resilience:

   • Power Supply: To guarantee uninterrupted service, our data centers are equipped with redundant power supplies, including uninterruptible power supplies (UPS) and backup generators. This ensures continuous operation even during power outages or electrical failures.
   • Cooling Systems: Redundant cooling systems are in place to maintain optimal operating temperatures for servers and other critical infrastructure. This redundancy ensures that a failure in one system will not affect the overall cooling capability of the facility.
   • Network Connectivity: Our data centers feature multiple, geographically diverse network connections to provide redundancy and high availability. This includes connections to multiple Tier 1 ISPs, ensuring low latency and high-speed access for our clients.

4. Data Integrity and Backup:

   • Regular Backups: We conduct regular backups of all critical data stored on our servers. These backups are encrypted and stored both on-site and off-site to ensure data integrity and availability in the event of a disaster.
   • Disaster Recovery: Our disaster recovery protocols are designed to ensure rapid recovery of services in the event of a catastrophic failure. This includes redundant systems, off-site backups, and regular testing of recovery procedures to minimize downtime and data loss.

Network Infrastructure

1. Network Architecture:

   • High-Performance Network: Our network architecture is designed to provide high-performance, low-latency connectivity for all hosted services. We use enterprise-grade networking equipment from industry-leading vendors to ensure maximum reliability and scalability.
   • Redundant Pathways: To avoid single points of failure, our network is built with redundant pathways. This ensures that if one pathway fails, traffic can be rerouted through alternative routes, maintaining service availability.

2. Security Measures:

   • DDoS Protection: Our network is protected by advanced Distributed Denial of Service (DDoS) mitigation systems. These systems detect and neutralize malicious traffic before it can impact the performance of our services.
   • Firewalls and Intrusion Detection Systems: We employ state-of-the-art firewalls and intrusion detection systems (IDS) to safeguard our network from unauthorized access, malware, and other security threats. These systems are configured to detect and block malicious activities in real time.
   • Network Monitoring: Our network is continuously monitored by our Network Operations Center (NOC) to detect and respond to any performance issues or security threats. This proactive monitoring ensures that any anomalies are addressed before they can affect service delivery.

3. Scalability and Performance:

   • Scalable Infrastructure: Our network infrastructure is designed to scale easily to accommodate the growing needs of our clients. We regularly upgrade our hardware and software to ensure that we can support increased traffic and demand without compromising performance.
   • Load Balancing: We use advanced load balancing techniques to distribute traffic across multiple servers and network paths. This ensures that no single server or network link is overwhelmed, providing consistent performance even during peak traffic periods.
   • Quality of Service (QoS): We implement Quality of Service (QoS) policies to prioritize critical traffic and ensure optimal performance for mission-critical applications. This includes prioritizing traffic for services such as VoIP, video conferencing, and financial transactions.

4. Compliance and Standards:

   • Industry Standards: Our data centers and network infrastructure are compliant with industry standards and best practices, including ISO/IEC 27001 for information security management and SSAE 16 for service organization controls. We regularly undergo audits to ensure compliance with these standards.
   • Data Protection: We adhere to data protection regulations, including the General Data Protection Regulation (GDPR) and Malaysia’s Personal Data Protection Act (PDPA). This includes implementing strict access controls, encryption, and other measures to protect the personal data of our clients and their customers.

Client Responsibilities

1. Access Management:

   • Account Security: Clients are responsible for securing their access credentials to Fcs-Hosting.com services. This includes using strong, unique passwords and enabling two-factor authentication (2FA) where available.
   • Authorized Users: Clients must ensure that only authorized personnel have access to their accounts and the data hosted on our servers. Any suspicious activity should be reported to Fcs-Hosting.com immediately.

2. Data Management:

   • Data Backup: While Fcs-Hosting.com provides backup services, clients are encouraged to maintain their own backups of critical data. This ensures that clients have control over their data and can quickly restore it in the event of an issue.
   • Data Security: Clients are responsible for the security of the data they upload to our servers. This includes encrypting sensitive data and complying with relevant data protection regulations.

3. Network Usage:

   • Acceptable Use Policy: Clients must adhere to Fcs-Hosting.com’s Acceptable Use Policy (AUP) when using our network and services. This includes refraining from activities such as spamming, hosting malicious content, or engaging in illegal activities.
   • Resource Management: Clients should manage their resource usage responsibly to avoid negatively impacting the performance of shared resources. This includes monitoring bandwidth usage and optimizing applications to reduce load on the network.

 

Fcs-Hosting.com is dedicated to providing a secure, reliable, and high-performance hosting environment for our clients. Our Data Center & Network Policy is designed to ensure that our infrastructure meets the highest standards of security, performance, and availability. By adhering to this policy, we can deliver the best possible service to our clients, while ensuring the integrity and security of their data. Our commitment to continuous improvement and compliance with industry standards ensures that Fcs-Hosting.com remains a trusted partner for businesses looking to host their services in a secure and efficient environment.